SHIPPING POLICY

ORDER PROCESSING:

All orders are processed within 3-4 business days after purchasing. Please provide a valid email address and phone number for all orders placed. After your order has processed, you will receive an email confirmation stating your order has been processed, and we will then prepare your order for shipment. Orders placed after 2pm CST Monday-Friday will begin processing the next business day. Orders received on Saturday, Sunday, and holidays will be processed the following business day. During holidays and sitewide sales, processing time may vary between 5-7 business days. 

NOTE: Please ensure the billing address on the purchasing card matches the billing address on the account. Your order will be “Flagged for Review”. Please check your email and follow the steps to have your order finalized.

 

ORDER SHIPPING: 

All orders will be shipped via USPS Priority, First Class or UPS and typically ships within 5-10 business days. Delay in Shipping may happen, and we will do our best to ensure you receive your package in a timely manner; however, sometimes delays are out of our control and are likely to happen during the holidays, natural disasters, bad weather, or courier delays. We are provided with an estimated delivery date from our carriers, and it is rare packages arrive outside of the estimated timeframe. During the holidays and sale events, the shipping time frame may vary between 10-14 business days. Please be advised, all orders include package insurance covering the full price of the order. 

NOTE: Shipping costs are NON-REFUNDABLE. The Customer is responsible for shipping cost on return and resent (return to sender) items.

 

TRACKING YOUR ORDER:

You will receive a second email confirmation with your tracking number once your order has been shipped. If for any reason your tracking number isn't working you can visit the shipping company’s website and enter the tracking number in manually.

 

LOST, STOLEN, OR DAMAGED PACKAGES:

We are NOT responsible for any packages that are lost, stolen, damaged or confirmed delivered to the wrong address. Once your order has been processed, it cannot be altered. Please review shipping information prior to submitting your order. For more information, please refer to our shipping and return/exchange policies. 

 

CONTACT CUSTOMER SUPPORT

If you have any questions concerning your purchase, please email customer support at: info@opuluxetressescollection.com