RETURN/EXCHANGE POLICY

All SALE, DISCOUNTED ITEMS AND ITEMS PURCHASED WITH A STORE CREDIT ARE CONSIDERED FINAL SALE.

RETURNS: 

At OpuLuxe Tresses Collection, 100% customer satisfaction is our goal. Due to the hygienic and sanitary nature of the products, we DO NOT offer refunds. The customer is required to inspect the delivered products upon the certified carrier marking your order as "Delivered" and ensure that the products are in “as expected” condition. If you are not satisfied with the product you have received, you have SEVEN days after the delivery date to return your item(s) to be granted an exchange or store credit. 


STORE CREDIT/ EXCHANGES: 

We have strict requirements regarding all items eligible for exchange or store credit.

  • To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For health and safety reasons, items returned with obvious use, chemically processed, installed, worn, etc., will be subject to refusal and are not eligible for store credit or exchange. 
  • You will be responsible for any exchange fees, as well as any additional shipping costs,  if there is a price difference in the extensions. 
  • If a store credit is issued in place of an exchange, the store credit will be valid for 90 days. After 90 days, the store credit will be void.  
  • In the unlikely event that an item is missing from your order, please contact us within THREE days of receipt.

RETURN PROCESS: 

  • Please contact customer support info@opuluxetressescollection.com, if you would like to start a return. Please provide a clear explanation of why you are returning your product and include supporting images if possible. Products that are sent back prior to approval from OpuLuxe Tresses Collection will be returned to sender. 
  • Once return is thoroughly inspected and approved, we will process your exchange for IN-STOCK products only or issue a store credit sent via email (valid for 90 days only). You can use it by entering the store credit code in the discount box at the checkout.
  • All shipping fees (returning and resending) will be the responsibility of the customers. Please use a tracking system when returning your products.